One secure place to register, monitor and archive correspondence handled by BackOffice Outsourcing. Your team can access items, dispatch books, costs, statuses and documents without maintaining separate spreadsheets.
Everything you need to control business correspondence
Complete registration
Addressee data, item number, cost centre, weight, mail type, price, posting parameters and QR code.
Tracking and history
Current status, postal event history and a downloadable PDF tracking report for every item.
Dispatch books
Permanent access to book scans with filtering, search and sorting of all entries.
Exports and reports
Export data to PDF, CSV or Excel for administration, accounting and compliance.
Online claims
Submit a postal claim directly in the system for us to forward to the postal operator.
Secure archive
Automatic archiving of registers and tracking data with access to the client's correspondence history.
Explore e-COK step by step
Browse 8 screens to see how the application organises the entire correspondence workflow - from posting to reporting and claims.
01
Your correspondence control centre
The most important information in one view
items and dispatch books
current delivery statuses
costs, reports and documents
e-COK
01items and dispatch books02current delivery statuses03costs, reports and documents
02
A complete item register
All data required by administration and accounting
addressee, item number and QR code
cost centre, weight, mail type and price
posting parameters and handover date
e-COK
01addressee, item number and QR code02cost centre, weight, mail type and price03posting parameters and handover date
03
Electronic dispatch books
Find the correct entry quickly
book scans available online
search, filters and sorting
permanent access without requesting copies
e-COK
01book scans available online02search, filters and sorting03permanent access without requesting copies
04
Tracking and delivery history
Check progress without manual searches
current delivery stage
complete postal event history
downloadable PDF tracking report
e-COK
01current delivery stage02complete postal event history03downloadable PDF tracking report
05
Reports ready for work
Data for administration, controlling and compliance
PDF, CSV and Excel exports
filters by date, status and cost centre
statements for settlement and audit
e-COK
01PDF, CSV and Excel exports02filters by date, status and cost centre03statements for settlement and audit
06
Documents in one place
Related materials attached to the correct case
dispatch books and confirmation scans
tracking reports
operation history and archive
e-COK
01dispatch books and confirmation scans02tracking reports03operation history and archive
07
Claims without unnecessary emails
Start a claim directly in the system
select the relevant item
send the case to BackOffice
we handle contact with the postal operator
e-COK
01select the relevant item02send the case to BackOffice03we handle contact with the postal operator
08
Access matched to your organisation
From a secure link to a permanent account
secure link to a selected dispatch book
account access to all items
archive available to authorised users
e-COK
01secure link to a selected dispatch book02account access to all items03archive available to authorised users
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Access matched to your workflow
Clients may use a secure link to a selected dispatch book or a paid or free account with permanent access to all their books and items. Request account activation at bok@backofficeoutsourcing.de.
Let’s talk about what we can do for you and which process to improve
